Company OverviewHotels & Motels - RBS Overview

A brief overview: our team has experience on over 20,000 properties primarily in the hospitality, retail and property management sectors. With offices in Ottawa and Toronto, our team of professionals work to bring value to projects where it matters most. Each client’s needs may be different, but typically most companies strive for similar objectives; building a company that is sustainable and profitable. RBS adapts a simple concept known as Theory of Constraints (further detail below) to identify bottlenecks and business impacts that our client’s face. Our ultimate guarantee ties directly to how well we as RBS can alleviate our client’s pain points.


What is Theory of Constraints?

RBS Overview

“The Theory of Constraints is a methodology for identifying the most important limiting factor (i.e. constraint) that stands in the way of achieving a goal and then systematically improving that constraint until it is no longer the limiting factor. In manufacturing, the constraint is often referred to as a bottleneck.

The Theory of Constraints takes a scientific approach to improvement. It hypothesizes that every complex system, including manufacturing processes, consists of multiple linked activities, one of which acts as a constraint upon the entire system (i.e. the constraint activity is the “weakest link in the chain”).

Dr. Eliyahu Goldratt conceived the Theory of Constraints (TOC), and introduced it to a wide audience through his bestselling 1984 novel.

One of the appealing characteristics of the Theory of Constraints is that it inherently prioritizes improvement activities. The top priority is always the current constraint. In environments where there is an urgent need to improve, TOC offers a highly focused methodology for creating rapid improvement.” (source:


Let’s apply Theory of Constraints to Roof Asset Management

Each of our clients have their own set of pain points which may be their constraint in reaching company objectives. For example, in the hospitality sector, a major constraint may be systems and processes to manage negative guest reviews. Down the road, negative reviews can cause lower occupancy rates, room rates and ultimately lost profits. In the retail sector, construction poses increased liability to shoppers and store employees. In the same manner, poorly conducted roofing projects can result in damaged inventory. In the property management sector, a faulty roof over tenants can pose a huge risk and liability. Because most properties do not ‘close down’ during a roofing project, RBS works with our clients in the early stages to mitigate specific concerns.

Based on our Vast Background Knowledge and Experience

Our Theory of Constraints approach is based on something that’ s very important– experience and knowledge. Over the last thirty two years we’ve worked on over twenty thousand buildings. That’s twenty thousand different learning points, twenty thousand problems that had to be solved, and twenty thousand completely unique customer situations. From this collective experience we have acquired a set of skills and capabilities that are challenging to match.

Roof Asset Management for Your Portfolio

You could think of a building envelope in terms of the just the roof, walls and foundation, but it’s much, much more than that.  Your building is an important investment.  It may be one of your company’s biggest assets. And, this valuable asset needs to be protected and maintained. If something’s wrong with your building and it’s not operational, you’re out of business. In fact, most people take their building envelope for granted until it impacts and interrupts their daily operations.  Your building is more than an asset. It represents your brand to your clients and is a key part of your messaging. The people you do business with see your building as reinforcing or taking away from their customer experience. Your building is actually the physical image of the brand you have spent so much time and effort to build. As such, your building’s appearance and structural functionality should be cared for with the same diligence that you dedicate to your brand.

Think about your employees. When they walk into that building, what’s their take away when they see it?  What impression does it create on them as they start their day?  Realistically, staff spend on average fifty percent of every waking day at work.  And it’s important that environment be comfortable, aesthetically pleasing, and safe.  And every building has an immense amount of regulations that you have to adhere to both locally, federally, and so that envelope is a key aspect and impacts all of these areas of your business.

Your Building is a Valuable Asset

  • It’s monetary investment that must be maintained
  • When your building isn’t operational you can’t do business
  • It represents your brand to your consumers
  • It’s the key part of your business culture that employees experience everyday
  • It has to provide a safe place to work and adhere to local regulations
  • It’s where you and your employees spend a great part of their time

Most people take their building envelope for granted until it impacts and interrupts their daily operations.

Roofs impact Building Envelope Lifespan

The lifespan of the average roof is twenty years.  Unlike people who advance from childhood through adolescence to maturity, the best day of a roof is the first day after it is installed. Weather, the elements, and general wear and tear cause deterioration to start immediately. This concept also apples to walls and floors. The goal of a roof asset management program is to maximize the prime time of the roof and the interdependence on other aspects of the building envelope. Thereby, extending the lifespan of the entire building. Roof & Building Service can help you extend the lifespan of your building by keeping your building envelope in prime condition.

Is Roof & Building Service the Right Choice for You?

Over the past 30 plus years, we have continuously evolved to bring value to the many clients we have been privileged to work with and still serve today. Our projects, professional team and philosophy tell success stories about how we keep our clients. We believe that we can bring value to your company if you are looking for better ways to manage the risk, responsibility and unknowns of roof asset management. Reach out to our team today to learn more!